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FAQ

 Frequently Asked Questions (FAQ)

 

**1. What are Sofubi art toys?**

Sofubi art toys are collectible figurines made from soft vinyl, originating from Japan. Known for their detailed craftsmanship and vibrant designs, these toys are highly valued by collectors and art enthusiasts.

**2. How are Elixir Toys' Sofubi art toys made?**

Our Sofubi art toys are meticulously designed and hand-crafted by skilled artists. The process involves sculpting, molding, and painting each piece to ensure exceptional quality and uniqueness.

**3. Are Elixir Toys' Sofubi art toys limited edition?**

Yes, many of our Sofubi art toys are limited edition or even one-of-a-kind. This exclusivity adds to their collectible value and ensures that each piece remains unique.

**4. Can I request a custom Sofubi art toy?**

While we occasionally offer custom pieces, it depends on the availability and schedule of our artists. Please contact us directly to discuss any custom requests.

**5. Why don't you offer returns or refunds on Sofubi art toys?**

Due to the collectible nature, artistic integrity, and handling concerns of our Sofubi art toys, we have a strict no returns and no refunds policy. This ensures the exclusivity and high quality of our products.

**6. How can I be sure of the quality of the Sofubi art toy I am purchasing?**

Each Sofubi art toy undergoes rigorous quality checks before shipping. We provide detailed descriptions and images of each piece to ensure you are fully informed before making a purchase.

**7. What should I do if my Sofubi art toy arrives damaged?**

In the rare event that your Sofubi art toy arrives damaged, please contact us immediately with photos of the damage and the packaging. We will work with you to resolve the issue promptly.

**8. How can I care for and display my Sofubi art toy?**

To maintain the condition of your Sofubi art toy, keep it away from direct sunlight, extreme temperatures, and humidity. Dust it gently with a soft cloth and display it in a secure location to avoid accidental damage.

**9. Do you ship internationally?**

As of right now only shipping in the USA 

**10. How can I stay updated on new releases and special editions?**

To stay informed about our latest releases, special drops  follow us on social media Instagram: @elixirtoys

**11 Defects/ Imperfections 

Please note that due to the nature of the Sofubi process, some toys may have slight imperfections or variations. Each piece is hand-pulled, small Paint and engraving defects/ imperfections can occur as well  These characteristics are a testament to the artisanal quality and craftsmanship of Sofubi production.

 

 

 

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